Job Title: KYC Intern (x5)
Location: Lusaka, Zambia
Department: Operations
Scale: Entry Level

Job Summary:
Malu Capital is looking for five proactive and detail-oriented KYC Interns to join our dynamic team. This internship offers an opportunity to gain hands-on experience in microfinance operations, client onboarding, credit monitoring, sales, and compliance with Know Your Customer (KYC) procedures.

Key Responsibilities:
1. Client Acquisition & Retention

Assist in onboarding new clients in line with KYC requirements.

Help maintain strong relationships with clients to support retention.

2. Data Capturing

Accurately input and manage client information in the system.

Ensure completeness and accuracy of all documentation.

3. Conducting Due Diligence

Support verification of client identities, addresses, and business activities.

Assist in screening clients for regulatory and reputational risks.

4. Loan Performance Monitoring & Appraisal

Track repayments and flag potential risks.

Participate in field-based assessments of client creditworthiness.

5. Loan Portfolio Review

Contribute to analyzing loan books for performance trends and risk indicators.

Help compile reports for internal decision-making.

6. Market Research Assistance

Support market surveys and research activities.

Interpret and apply findings to improve product offerings or outreach.

7. Debt Collection & Recovery

Assist in contacting clients with overdue accounts.

Document collection efforts and provide follow-up support.

8. Business Development

Identify new leads and business opportunities in the field.

Assist in execution of promotional strategies and campaigns.

9. Sales & Marketing

Participate in marketing activities to promote Malu Capital’s financial services.

Help explain product features and benefits to potential clients.

Support sales conversions by guiding clients through the application process.

Qualifications & Skills:
Diploma or Degree in Business Administration, Banking & Finance, Economics, or related field.

Computer Literate

Excellent interpersonal and communication skills.

Basic understanding of KYC, credit appraisal, and sales.

Strong data entry and analysis skills.

Self-motivated, adaptable, and eager to learn.

What We Offer:
Exposure to professional microfinance operations.

Mentorship and skills development in compliance, credit, and marketing.

A chance to be considered for future full-time positions based on performance.

Deadline for applications: 6th July, 2025
How to Apply: Send your CV to hr@malucapital.co.zm. Only shortlisted candidates will be contacted.