Twalumba Resort and Hotels is a leading player in the hospitality industry, known for innovation, Excellence and Comfort. We are looking for a dynamic and detail-oriented Business and Research Analyst to join our team and support data-driven decision-making to improve Customer Satisfaction and customer experience. Key Responsibilities: Collecting and Analyzing Customer Feedback. Developing Customer Satisfaction Metrics. Conducting Guest Experience Research. Supporting Service Improvement Initiatives. Create Reports and Dashboards. Evaluate Loyalty Programs. Collaborate with Frontline Teams. Track Impact of Changes on Guest Satisfaction. Stay Updated on Industry Best Practices. Minimum Requirements: Diploma or Bachelor’s degree in Hospitality Management, Business Management, Economics, or in any related field Certified by Zambian Qualifications Authority (ZQA). 2 years proven experience in the Hospitality industry, business analysis, market research, or in any related role. Proficiency in data analysis tools. Excellent analytical and problem-solving abilities. Ability to work independently. Excellent Interpersonal Skills. Interested candidates should send their CV and Credentials with the subject line of the position you are applying for to fasterjobrecruitment00@gmail.com by 11th April, 2025. Only shortlisted candidates will be contacted. website link is https://www.twalumba.com/