Job Title: Sales Operations Specialist Department: Sales Reporting line: Regional Sales Manager Location: Lusaka, Central & Eastern Job Grade: HL13 -------------------------------------------------------------------------------------------------------------------------------------------- About Ignite Energy Access Ignite Energy Access is an Abu Dhabi-based leader in distributed renewable energy solutions, dedicated to providing affordable, reliable, and sustainable electricity to underserved communities across Africa. Now operating across 12 countries and serving over 15million people. Through innovative technology, scalable business models, and impact-driven financing, Ignite Power is transforming lives, fostering economic growth, and driving the continent’s clean energy transition https://igniteaccess.com/ Ignite Energy Access | LinkedIn -------------------------------------------------------------------------------------------------------------------------------------------- Job Purpose/Mission The Sales Operations Specialist is responsible for supporting the sales execution to enable the growth of the organization. He or She will manage the sales and training operations within the locations assigned. The role holder will be responsible for providing data insights and reports on sales trends for these locations, strategic sales and marketing strategies that have been developed for implementation, and the expansion and development of new markets. Responsibilities Recruitment, training, and onboarding (and off-boarding) of sales agents on topics including pitching, sales conversation, closing and building strong and long-lasting relationships with customers. Develop and implement activation plans at the different locations including performance evaluation. Track sales trends and provide insights on current sales performance and define sales strategies to boost productivity. Implement trade marketing activities and account for all trade marketing assets at each location. Deliverables and Activities Activation Design 1. Maintains & executes the trade/sales activation calendar. 2. Ensures the various layers of the sales team are trained and up to date with products catalog and understand commission incentives. 3. Recruitment of sales field team and ensure the team is equipped with sales tools digital platforms, transport etc. Measurement & Evaluation 1. Track and analyze KPIs for growth and performance improvement by locations and sales rep/agent team lead. 2. Boost sales productivity by simplifying the sales process and identifying pain points at every stage of the sales funnel. 3. Partner with Sales and Marketing teams to define lead qualification process and analyze campaign performance with reporting and dashboards. Data Insights & Documentation 1. Own the end-to-end process of tracking sales, operational metrics and delivering regular insights to the business and sales managers; define and deliver techniques to improve sales performance for sales management. 2. Support Sales Manager in planning, target setting and documentation, in alignment with business objectives 3. Identify potential problems and suggest prompt solutions 4. Identify and understand both the employees and the business needs and drive the necessary capability interventions Training & Onboarding of New Agents 1. Assist with the onboarding and training process of new Sales Representatives, TLs and sales agents. 2. Maintain documentation on sales processes, policies, and provide relevant sales training materials to assist with onboarding new sales talent 3. Identify potential skill gaps of the field sales team, train to bridge gap, and monitor impact on performance Joined Up Business Planning 1. Supports in the development of Sales plans by Team Lead, Channel, Product Type. 2. Supports the quarterly activity planning cycle effectiveness 3. Ensures that the marketing activity execution/activation calendar, is optimized in line with field sales capacity and capability 4. Leads the in-field execution/activation, monitoring & reporting of the relevant Sales & category/portfolio growth drivers. 5. Also supports the broader sales team to execute brilliantly against them at maximum scale Knowledge and skills Experience: · 2-3 years’ experience working with grassroots Sales teams · Experience managing a CRM tool · Proficiency in Word, Excel, and PowerPoint · Strong Leadership and People Development Skills · Great Analytical skills · Excellent written & verbal communication skills · Demonstrated ability to handle multiple tasks and assignments simultaneously · Superior Communication / Presentation Skills · Conflict Management / Composure · Strong Planning & Organizational Skills 1 · Persuasive / Sales Ability / Negotiations · Up to 70% travel required Qualifications: · Diploma in a Business related field. A Degree in Business studies or related field is an added advantage. Language(s): English Other local languages a plus  Technology: Experience in technology required for the role We appreciate the interest of all applicants in joining our organization. However, due to the volume of applications received, only candidates shortlisted for further assessment will be contacted. Ignite Energy Access is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with fairness and respect. All employment decisions are made based on organizational needs, job requirements, and individual qualifications, without regard to race, color, age, gender, gender identity or expression, sexual orientation, religion, marital status, national origin, citizenship, disability, health status, political affiliation, or any other characteristic protected by applicable laws. Diversity is a source of strength, and we are dedicated to creating an environment where everyone can thrive and contribute to our shared success.